(PART II) The Right Retail: Franchising, Servicing & Customer Experience
Outside the model of government-owned outlets, the private sector has been parsing the regulations to figure out what cannabis retail approaches work best. What are the fundamentals of employee training? What aspects of the consumer experience can be fine-tuned to encourage repeat business? And how does a successful retail operator approach growth? (Owner limitations In both Ontario and B.C. seem to encourage the franchise model). This panel will examine every angle of what faces retailers as they enter an unexplored but potentially booming market.
Moderated By: Chad Finkelstein